We’re an experienced, dedicated team, and we read every message. The fastest way to get help with any Merchentia app is to email us — most questions are answered within one business day, and often the same day. You can reach out about anything: a bug, a setup question, a feature idea, or just something Shopify you’re working through.
A few details help us solve your issue on the first reply instead of trading messages back and forth:
Merchentia.myshopify.com domain, or your live domainSend it all to [email protected] — that inbox reaches the people who build the apps.
Each app’s page has a features overview and a frequently-asked-questions section. Start there, or just email us directly.
Not sure which app, or need something else? Browse all apps → or our Shopify guides →.
Most emails are answered within one business day, and often the same day. Please include your store URL so we can look into it right away.
Yes. Whether it’s one of our apps or just something Shopify you’re working through, reach out any time — someone who knows the answer gets back to you.
Email [email protected] with your store URL, the app, and the steps that led to the problem (a screenshot or recording helps). We’ll reproduce it and follow up.
Every app has its own privacy policy. None of our apps store shopper personal data, and billing is handled entirely by Shopify.
Email [email protected]. Please include your store URL and a short description of what you’re seeing — we read everything.